Frequently Asked Questions

 

Do our Limoges Boxes come in a gift box?

All our French Limoges porcelain boxes we sell are brand new, authentic Limoges porcelain boxes. They come directly from the best Limoges artists from France. We gift box , wrap them with delicate tissue paper, include a certificate of authenticity inside the gift box and ship them to you. Gift wrapping is also avialble with the option of a message on your giftt card.

 

Do we ship overseas and to APOS

Yes, we ship all over the world including APOS and similar. We will be happy to quote the  international  shipping charges for your order once you let us know which items you are considering to order. If you would like us to call you, please send us an email at Thecottageshop@aol.com  or at Customerservice@Thecottageshop.com and we will be happy to call you  at a specific time. We use the Unites States Postal Service in most cases but can also offer Fedex International Priority or Fedex International Economy if you prefer.

 

Exchange or Return of an item 

We will accept an item back within 30 days of purchase for return or credit when received in good new condition. Please keep the original packaging material and box and try to return it in the same way it was packed. Exchanges or Returns should be sent to:
        
         The Cottage Shop
              35 Danbury Rd #2
              Wilton, CT 06897
              Attn: Exchanges and Returns Department

         
In the case of returns, a credit will be issued to the original purchase credit card. Gift orders cannot be refunded to the gift recipient. The gift recipient will get a store credit for the item returned or will have the choice to ask for a refund to the original card used in that purchase - gift giver credit card-.  Store credits can be used in future orders and have no expiration date. Shipping charges, express or regular are not refundable unless the item arrived broken.
        
         Please contact us with any questions you may have at
        
         by Phone at: 1-800-965-7467  or   (203) 762-1777
        
         by Fax: (203) 762-0888
         
        

 

 

 

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